Shipping

Shipping Information

Last updated: June 2026

Shipping Destinations

We currently ship to most countries worldwide.

Please note: We do not ship to Germany or the United States.

Shipping Costs

🌍 most of Europe, Australia, Canada, New Zealand, Japan & Thailand

Flat rate shipping: €5.99 per order

🌎 Other Countries

(including Switzerland, Austria South Africa, Türkiye and many more)

Flat rate shipping: €10.99 per order

Processing & Shipping

  • Worldwide shipping directly from Thailand
  • Shipping carrier: Thailand Post (Registered Airmail)
  • Processing time: approximately 1–4 business days after payment has been received

Estimated Delivery Time

Typical delivery time:

10–30 business days

In exceptional cases, delivery may take up to 40 business days.

Delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, postal services, airlines, weather conditions, public holidays or other circumstances beyond our control may occur.

Order Tracking

Tracking information is available for many shipments.

Depending on the shipping method and destination country, tracking updates may be limited or temporarily unavailable.

Important Information

  • Orders are not shipped on weekends or Thai public holidays.
  • Delivery delays caused by postal services, airlines, customs authorities or local delivery companies are beyond our control.
  • Larger orders may be shipped in multiple parcels.

Customs Duties, VAT & Import Charges

All orders are shipped directly from Thailand.

Depending on your destination country, additional charges may apply, including but not limited to:

  • Import VAT
  • Local VAT or sales tax
  • Customs duties
  • Customs clearance fees
  • Carrier handling fees
  • Other national or regional import charges

These charges are not included in the product price or shipping costs and are the sole responsibility of the buyer.

For shipments to the European Union and other destinations, customs authorities may collect import taxes, VAT or additional duties upon arrival.

Buyer's Responsibility

The buyer is solely responsible for ensuring that the ordered products may legally be imported, possessed, used or resold in the destination country.

Please check your local laws, import regulations and product requirements before placing an order.

As regulations differ between countries, we cannot verify whether every product is eligible for import into every destination and therefore cannot accept liability for:

  • Refused imports
  • Import restrictions
  • Customs seizures
  • Import bans
  • Destruction of goods by authorities
  • Missing permits, licences or approvals

Refused or Unclaimed Shipments

If a shipment is refused, not collected, returned, confiscated or destroyed due to customs or import regulations, the original shipping costs are non-refundable.

Any return shipping costs, storage fees, customs charges, handling fees or other related expenses may be deducted from any applicable refund.

Refusing delivery or failing to collect a shipment does not constitute a valid cancellation of the purchase.