Shipping Policy

Last Updated: June 2026

Shipping from Thailand

All orders are shipped directly from Thailand.

Orders are dispatched via Thailand Post (Registered Airmail) or a comparable international shipping carrier.

Shipping Destinations

We currently ship to most countries worldwide.

Please note: We do not ship to Germany or the United States.

Shipping Costs

Europe, Australia, Canada, New Zealand, Japan & Thailand

Flat rate shipping: €5.99 per order

Other Countries

Including Switzerland, Austria, South Africa, Türkiye and many other destinations.

Flat rate shipping: €10.99 per order

Shipping costs are displayed during checkout before your order is completed.

Processing Time

Orders are usually processed within 1–4 business days after payment has been received.

Orders are not processed or shipped on weekends or Thai public holidays.

Estimated Delivery Time

Estimated delivery time for most destinations is:

10–30 business days

In exceptional cases, delivery may take up to 40 business days.

Delivery times are estimates only and cannot be guaranteed. Delays caused by customs clearance, postal services, airlines, weather conditions, public holidays or other circumstances beyond our control may occur.

Order Tracking

Tracking information is available for many shipments.

Depending on the destination country, shipping method and local postal services, tracking updates may be limited or temporarily unavailable.

Large orders may be shipped in multiple parcels.

Customs Duties, VAT and Import Charges

All orders are shipped directly from Thailand.

Depending on the destination country, additional charges may apply, including but not limited to:

• Import VAT
• Local VAT or sales tax
• Customs duties
• Customs clearance fees
• Carrier handling fees
• Other national or regional import charges

These charges are not included in the product price or shipping costs and are the sole responsibility of the buyer.

Customs authorities in the destination country may collect these charges before delivery.

Buyer's Responsibility

The buyer is solely responsible for ensuring that the ordered products may legally be imported, possessed, used or resold in the destination country.

Please check your local import regulations before placing an order.

We cannot accept responsibility for:

• Import restrictions
• Import bans
• Customs seizures
• Confiscation of goods
• Destruction of shipments by authorities
• Missing permits, licences or approvals
• Refused imports

Refused or Unclaimed Shipments

If a shipment is refused, not collected, returned, confiscated or destroyed due to customs regulations, unpaid import charges or import restrictions, the original shipping costs are non-refundable.

Any return shipping costs, storage fees, customs charges, handling fees or other related expenses may be deducted from any applicable refund.

Refusing delivery or failing to collect a shipment does not constitute a valid cancellation of the purchase.

Damaged Shipments

If your package arrives visibly damaged, please notify the delivery carrier immediately and contact us as soon as possible.

Your statutory warranty rights remain unaffected where applicable.

Contact

EinfachKlever.com

Chuenkamon Lehmann
303 Moo 4
Chiang Mai 50230
Thailand

Email: support@soljo.net